live chat support

Whether it’s resolving customer issues or selling to new ones, we deliver a world-class live operation to your business. Get to know our live chat expertise.

how we help

cut customer support costs

Our clients often see 70% cost savings. We save money through efficient support, reducing contacts and a cost-effective offshore model.

boost customer satisfaction

With all-star agents, a rigorous training program and continuous measurement and improvement, we’ve helped clients boost customer satisfaction by 20%.

drive sales through chat

During chats, we can introduce relevant solutions to your customers. In this win-win process, customers get better service, and you can turn a profit on support.

scale your support

Whether you’re building a 10-agent team or adding 200 reps to a big support operation, we can help. We’ve developed world-class teams for companies worldwide.

Live Chat Support Services — We Do It All

chat support strategy

We model your perfect chat operation, helping you understand tradeoffs between staffing levels, efficiency targets, customer satisfaction and budget. We cover technologies, types of support and concurrency levels too.

proactive chat support

When customers visit your FAQ, KnowledgeBase or product pages, they often need a hand. As they search for answers or browse your products, we proactively start chats, boosting conversions and customer satisfaction.

pickup where chat bots stop

Chat bots are developing rapidly and can be great for providing self-help resources and driving contacts to the right places. We sync with the logic behind the bots and map support to rapidly resolve issues when bots can’t.

channel integration

Using smart CRM integrations and dedicated processes, we mesh chat with your other channels: phone, email, SMS and social. We can also integrate with all of your existing teams to expand capacity and availability.

Live Chat Support Services — We Do It All

chat support strategy

We model your perfect chat operation, helping you understand tradeoffs between staffing levels, efficiency targets, customer satisfaction and budget. We cover technologies, types of support and concurrency levels too.

proactive chat support

When customers visit your FAQ, KnowledgeBase or product pages, they often need a hand. As they search for answers or browse your products, we proactively start chats, boosting conversions and customer satisfaction.

pickup where chat bots stop

Chat bots are developing rapidly and can be great for providing self-help resources and driving contacts to the right places. We sync with the logic behind the bots and map support to rapidly resolve issues when bots can’t.

channel integration

Using smart CRM integrations and dedicated processes, we mesh chat with your other channels: phone, email, SMS and social. We can also integrate with all of your existing teams to expand capacity and availability.

sounds interesting?